Guarantee Terms and Conditions

It's important to know the details!

  • Our Guarantee only applies when PhosphoSolutions recommended storage conditions are followed.
  • Our Guarantee only applies to products purchased directly from PhosphoSolutions by customers in the US and Canada.
  • If product was purchased through one our approved distributors, please contact the distributor for their refund terms and conditions.
  • Product must be purchased within 12 months of refund date.
  • To request a replacement or credit, please contact us by email or by phone at 720.859.4050.
  • Refund policy does not apply to custom antibody services.
  • Refund amount is equal to the total price paid for the product and shipping.
  • The shipping refund is limited to a maximum of $50 ($65 for Canada).
  • If shipping costs were paid using a customer’s shipping account, then the shipping cost cannot be included in the refund amount.
  • If the product was purchased using a promotional or discounted sale price, the refund amount is equal to the sale price as purchased.
  • A refund can be substituted for a replacement product or credit of same value as the refund amount.
  • Free samples do not apply.
  • Refund is non-transferable.
Read our Privacy Policy here.

Contact us!

Value is required
Value is required
Value is required
Please validate your form with reCAPTCHA.
Thank you! We'll be in touch soon!

What makes us different?

  1. If we attempt to make an antibody and it doesn’t work, we throw it away. We never sell an antibody that we can’t get to work in our hands.
  2. Our commitment to strict validation standards ensures a clean signal in endogenous protein and verifies phosphospecificity for relevant products.
  3. We are dedicated to reproducibility. Look for our “Pooled Serum” icon. Each antibody with this icon is purified from its own pool of serum to ensure lot-to-lot consistency.
  4. We guarantee our antibodies. If you can’t get the antibody to work in your application, we will provide a 100% refund.
  5. When making a custom antibody, we provide personalized customer support from start to finish, from peptide design, to purification, to characterization.