Technical support from the scientists who made the antibody.
We produce what we sell and are dedicated to creating quality and reproducible antibodies that further scientific research. That is why we validate all our products and lots in-house, in endogenous protein prior to release. We will never sell an antibody unless we can get it to work in our hands. If a product does not perform as expected, please contact us within 12 months of product purchase and we will provide expert troubleshooting tips from the scientist who created the antibody. If we cannot resolve the issue, we will honor our “Phospho Guarantee’ and will replace the product at no cost or offer a 100% refund. We are devoted to providing researchers with the highest quality antibodies on the market, Antibodies that Work!
What makes us different?
- If we attempt to make an antibody and it doesn’t work, we throw it away. We never sell an antibody that we can’t get to work in our hands.
- Our commitment to strict validation standards ensures a clean signal in endogenous protein and verifies phosphospecificity for relevant products.
- We are dedicated to reproducibility. Look for our “Pooled Serum” icon. Each antibody with this icon is purified from its own pool of serum to ensure lot-to-lot consistency.
- We guarantee our antibodies. If you can’t get the antibody to work in your application, we will provide a 100% refund.
- When making a custom antibody, we provide personalized customer support from start to finish, from peptide design, to purification, to characterization.