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- Our Guarantee only applies when PhosphoSolutions recommended storage conditions are followed.
- Our Guarantee only applies to products purchased directly from PhosphoSolutions by customers in the US and Canada.
- If product was purchased through one our approved distributors, please contact the distributor for their refund terms and conditions.
- Product must be purchased within 12 months of refund date.
- To request a replacement or credit, please contact us by email or by phone at 720.859.4050.
- Refund policy does not apply to custom antibody services.
- Refund amount is equal to the total price paid for the product and shipping.
- The shipping refund is limited to a maximum of $40 ($60 for Canada).
- If shipping costs were paid using a customer’s shipping account, then the shipping cost cannot be included in the refund amount.
- If the product was purchased using a promotional or discounted sale price, the refund amount is equal to the sale price as purchased.
- A refund can be substituted for a replacement product or credit of same value as the refund amount.
- Free samples do not apply.
- Refund is non-transferable.